ADR / ODR Notice

Summary

  • The EU provides an Online Dispute Resolution (ODR) platform for consumer disputes.
  • Hommox UG (Limited Liability) does not participate in dispute settlement before a consumer arbitration board.
  • For complaints regarding orders, please contact Hommox directly.
  • In a dropshipping model, delivery-related complaints may be forwarded to the supplier.

1. EU Online Dispute Resolution Platform

The European Commission provides a platform for online dispute resolution (ODR):

Open the EU ODR Platform

Hommox UG (Limited Liability) does not participate in dispute settlement proceedings before a consumer arbitration board.

2. Contact for Complaints

For questions or complaints regarding orders, please contact Hommox at:

Hommox UG (Limited Liability)

Address: [ADDRESS]
Email: [EMAIL]

3. Dropshipping Notice

Delivery, returns, and refunds are handled by the respective supplier. Hommox acts only as the platform and communication partner. Complaints regarding deliveries are forwarded to the corresponding supplier.

4. Legal Notice

Mandatory participation in consumer dispute resolution: No, as far as legally permissible.
Use of the ODR platform: Voluntary.